This privacy policy is intended for advisers only.

This privacy policy was last updated on 8 September 2021. 

At Standard Life Home Finance (SLHF) we look after your details carefully. We adhere strictly to data protection laws.

This policy describes how we collect, retain, process, share, transfer, use and look after the information you provide us when you enquire about and use our services. This policy may change from time to time as our processes change over time, which will be reflected in this document.

The pages within this website are intended for use by UK residents and businesses only and refer to UK products. 
 

Who we are

Company details and regulation

What information we collect and how

1. Any personal details you knowingly provide us with through any means including forms and email, such as name, address, telephone number etc.
2. Your marketing preferences.
3. Your email activity.
4. Your IP address, browser type and browsing activity whilst on our website. Your IP address is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the website. 
5. We also store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. We do this to recognise you and your preferred settings, and it saves you from re-entering information on return visits to the site. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Our cookies will have file names such as _dc_gtm_ and _ga. You can view our full cookie policy here. 

Information on deleting or controlling cookies is available at the About Cookies website. 

What we do with your information

Any personal information we collect, retain, process, share or transfer about you will be used in accordance with the data protection laws. The details will be used: 

1. To process your registration and enquiries and to provide future services.
2. To keep you up to date with the latest information about equity release, product updates and special offers. You can opt-out at any point.
3. To personalise content on our website.
4. To administer events, competitions and prize draws.
5. To carry out market research.
6. To tailor our services better to your needs.

• Name
• Address
• Contact Details
• Company Details

We will process this data in the same way as that collected by ourselves as shown below:
 

Disclosing your information

Here’s when we disclose information about you 

• To our 3rd party processors for the purposes of marketing communications, namely direct mailings, email, social media under our instruction. They will never use your personal information for their own purposes.

• When we (or any 3rd party acting on our behalf) are legally compelled to or have a duty to the public to disclose information.

• When disclosure is made at your request or consent.

• When we are required to disclose your information in order to administer your business. This will include our funder, your client’s solicitor and our solicitor.

• If an application is made through a mortgage club or similar organisation your data would be shared with that organisation.

The FCA regulates all financial services business; if the FCA or any other regulatory body asks for access to customer records we would provide this information.

We may also share your personal data with other members of the Key Group in order to run our business in an efficient manner including for corporate governance or audit purposes.

How long we will keep your data

Any personal information that you provide to us will be retained for the lifetime of your registration with us.

Your rights

You have the right to:

• request a copy of any information that we currently hold about you and ask us to correct or delete this.

• restrict or object to processing of your information. 

• the information we hold  in our systems about you to be provided to you or another Data Controller in a machine readable format.

Where you have provided consent for us to process your data, you have the right to withdraw the consent for the processing of that data.

If you believe that we are not processing your information correctly you should contact our Data Protection Officer at the address above. If you are not satisfied with our response you have the right to take your complaint to the Information Commissioner’s Office (www.ico.org.uk).

Protecting your information

We are committed to protecting the confidentiality and security of your information.  As such any information collected via our website is encrypted and delivered to us through a secure environment and protected using robust security methods. Standard Life Home Finance maintains a comprehensive information security management system which ensures industry standard technical and administrative controls are in place for the protection of customer data.

Please note that there is no guarantee that any email sent will be received, or that the contents of any such email will remain private or unaltered during Internet transmission. For this reason we will not include any of your personal information by email without your prior permission, but will usually respond to your enquiries by telephone or post. If you have any such concerns, you may prefer to telephone or write to us instead. We accept no liability for any damages you or others may suffer as a result of the alteration or loss of confidentiality of any such information.

We reserve the right to monitor the use and content of emails which are sent from and received by us for the purposes of ensuring compliance with our own email policy, and identifying and taking action against unlawful or improper use of our systems, including, but not limited to, spoofing, the transmission of computer viruses and a denial of service attack.

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.

Legal

Copyright and Trademark

© 2021 Standard Life Home Finance. Copyright in the pages of this website, in the screens displaying the pages and in the information and material contained therein and their arrangement, is owned by Standard Life Home Finance unless otherwise indicated. Reproduction of the pages of this website in whole or in part without the prior written consent of Standard Life Home Finance is strictly prohibited unless carried out for private, non-commercial viewing purposes.

Availability

Whilst we take all reasonable steps to ensure this website is always accessible we will not be held liable if, for any reason, the website is unavailable for any period. We may also have to suspend access to the website for routine or emergency updates and maintenance, but we will endeavour to keep any disruption to a minimum.

In addition we cannot warrant that this website will be free of viruses or defects of any description and we will not be held responsible for any technical problems you may suffer as a result of your use of this website.

Third party websites

This website may contain links to websites operated by third parties. The responsibility for the operation, content and cookie policies of those websites rests solely with the organisation identified as controlling the third party website and will be governed by separate terms and conditions. Links are provided for convenience and inclusion of any link does not imply endorsement in any way of the site to which it links. We accept no responsibility or liability for the contents of any linked website.