At Standard Life Home Finance (SLHF) we look after your details carefully. We adhere strictly to data protection laws.
This policy describes how we collect, retain, process, share, transfer, use and look after the information you provide us when you enquire about and use our services. This policy may change from time to time as our processes change over time, which will be reflected in this document.
The pages within this website are intended for use by UK residents and businesses only and refer to UK products.
Who we are
Company details and regulation
Standard Life Home Finance is a trading name of more2life Limited which is authorised and regulated by the Financial Conduct Authority.
more2life Limited. Registered in England No 5390268. Registered Office: Baines House, 4 Midgery Court, Fulwood, Preston PR2 9ZH. Our Information Commissioner’s Office registration number is Z9624016.
more2life Ltd uses the Standard Life brand under licence from Standard Life Assets and Employee Services Limited. The Standard Life name and logo are registered trade marks of Standard Life Assets and Employee Services Limited.
You can contact the Data Protection Officer for Standard Life Home Finance at the address above or by emailing [email protected]
What information we collect and how
The information we collect includes:
- Any personal details you knowingly provide us with through any means including forms and email, such as name, address, telephone number etc.
- Your marketing preferences.
- Your email activity.
- Your IP address, browser type and browsing activity whilst on our website. Your IP address is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the website.
Information on deleting or controlling cookies is available at the About Cookies website.
What we do with your information
Any personal information we collect, retain, process, share or transfer about you will be used in accordance with the data protection laws. The details will be used:
If we receive your data from a third party the categories of data that we collect may include but are not limited to:
- To process your registration and enquiries and to provide future services.
- To keep you up to date with the latest information about equity release, product updates and special offers. You can opt-out at any point.
- To personalise content on our website.
- To administer events, competitions and prize draws.
- To carry out market research.
- To tailor our services better to your needs.
- Contact Details
- Company Details
We will process this data in the same way as that collected by ourselves as shown below:
HOW WE USE YOUR DATA
|To provide you with the services you have requested
|This is necessary for the performance of the contract to provide the services you have requested.
|To manage our relationship with you
|This is in our legitimate interest of keeping you informed of our available products and services and keeping our records up to date. This is necessary to comply with the legal and regulatory requirements that apply to us.
|To provide you with the information about our products and services via post
|This is in our legitimate interests to keep you informed of our services. You may opt-out at any time.
|To provide you with information about our products and services via email, phone and SMS
|We will always seek your consent for this.
|This is in our legitimate interests to improve our services.
|To run our business in an efficient and proper way. This includes managing our financial position, business capability, planning communications, corporate governance and audit.
|This is in our legitimate interest to fulfil our legal and contractual duties efficiently. This is necessary to comply with the legal and regulatory requirements that apply to us.
Disclosing your information
Here’s when we disclose information about you
To our 3rd party processors for the purposes of marketing communications, namely direct mailings, email, social media under our instruction. They will never use your personal information for their own purposes.
When we (or any 3rd party acting on our behalf) are legally compelled to or have a duty to the public to disclose information.
When disclosure is made at your request or consent.
When we are required to disclose your information in order to administer your business. This will include our funder, your client’s solicitor and our solicitor.
If an application is made through a mortgage club or similar organisation your data would be shared with that organisation.
The FCA regulates all financial services business; if the FCA or any other regulatory body asks for access to customer records we would provide this information.
We may also share your personal data with other members of the Key Group in order to run our business in an efficient manner including for corporate governance or audit purposes.
How long we will keep your data
Any personal information that you provide to us will be retained for the lifetime of your registration with us.
You have the right to:
request a copy of any information that we currently hold about you and ask us to correct or delete this.
restrict or object to processing of your information.
the information we hold in our systems about you to be provided to you or another Data Controller in a machine readable format.
Where you have provided consent for us to process your data, you have the right to withdraw the consent for the processing of that data.
If you believe that we are not processing your information correctly you should contact our Data Protection Officer at the address above. If you are not satisfied with our response you have the right to take your complaint to the Information Commissioner’s Office (www.ico.org.uk).
Protecting your information
We are committed to protecting the confidentiality and security of your information. As such any information collected via our website is encrypted and delivered to us through a secure environment and protected using robust security methods. Standard Life Home Finance maintains a comprehensive information security management system which ensures industry standard technical and administrative controls are in place for the protection of customer data.
Please note that there is no guarantee that any email sent will be received, or that the contents of any such email will remain private or unaltered during Internet transmission. For this reason we will not include any of your personal information by email without your prior permission, but will usually respond to your enquiries by telephone or post. If you have any such concerns, you may prefer to telephone or write to us instead. We accept no liability for any damages you or others may suffer as a result of the alteration or loss of confidentiality of any such information.
We reserve the right to monitor the use and content of emails which are sent from and received by us for the purposes of ensuring compliance with our own email policy, and identifying and taking action against unlawful or improper use of our systems, including, but not limited to, spoofing, the transmission of computer viruses and a denial of service attack.
Copyright and Trademark
© 2021 Standard Life Home Finance. Copyright in the pages of this website, in the screens displaying the pages and in the information and material contained therein and their arrangement, is owned by Standard Life Home Finance unless otherwise indicated. Reproduction of the pages of this website in whole or in part without the prior written consent of Standard Life Home Finance is strictly prohibited unless carried out for private, non-commercial viewing purposes.
Whilst we take all reasonable steps to ensure this website is always accessible we will not be held liable if, for any reason, the website is unavailable for any period. We may also have to suspend access to the website for routine or emergency updates and maintenance, but we will endeavour to keep any disruption to a minimum.
In addition we cannot warrant that this website will be free of viruses or defects of any description and we will not be held responsible for any technical problems you may suffer as a result of your use of this website.
Third party websites
This website may contain links to websites operated by third parties. The responsibility for the operation, content and cookie policies of those websites rests solely with the organisation identified as controlling the third party website and will be governed by separate terms and conditions. Links are provided for convenience and inclusion of any link does not imply endorsement in any way of the site to which it links. We accept no responsibility or liability for the contents of any linked website.